Services
Areas of Practice
Technical Writing
We create and publish hundreds of technical documents for products and services using a variety of documentation tools and methods such as, Microsoft and Adobe suite, XML, DITA, and content management systems. The documentation includes policies, procedures, reports, guides, white papers, and technical support websites.
Technical Editing
We review a variety of technical documents supporting hardware/software products for issues with language and content, created and published using a variety of documentation tools/methods: We develop and maintain processes and standards such as style guides and glossaries; provide copy, production, and substantive editing focused on accuracy, completeness, and audience appropriateness.
User Research and Design
We drive results for your business by helping you understand your users, uncover business opportunities and create streamlined, delightful experiences. Services include planning and conducting research activities, persona and use case development, journey mapping, information architecture, wireframing, prototyping and usability testing.
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